What a drink tumbler can teach us about the art of relaxation.

With an unconventional New Year upon us, it’s time to do away with New Year’s resolutions. Rather, let’s turn to a tool that resolutely encourages us to do nothing at all. I am, of course, talking about the double walled vacuum sealed stainless steel drink tumbler

Unlike its sportier counterparts, this brand of glassware is perfectly engineered to spill should you encounter any kind of incline, bump, sudden jerk, or movement that doesn’t involve a camping chair or take place next to a 6×2 Costco folding table. Its stationary nature should crown this tumbler as the official glassware of 2020 and give us some inspiration for what the coming year could look like. 

The tumbler has long been a staple of the sedentary summer activities of the American South, guaranteed to maintain the ice in ice tea for the regular fisher, tailgater, crawfish boiler, or PCB spring breaker. Need to stay hydrated as you backpack across the High Sierra Trail or embark on a rock climbing trip with your buddies at J Tree? Looking for a #highperformance water bottle for your upcoming half marathon? Leave the tumbler behind, it is of no use to you.  

Keep it upright and still. Fill it up with an ice cold drink of your choice. And in the name of leisure, just sit back and relax. 

My Favorite Customer Success Resources

Over the past few months I’ve been self-educating quite a bit on the world of Customer Success. I sift through a LOT of content that is either too clickbaity, poorly written, or not relevant to what I’m trying to accomplish. When I do find great content (i.e. educational and tactical) I file it away to reference at a later date.

I’ve gotten a lot of use out of the articles below and hope you will to. Keep checking back for more!

Pro Tip: I use Pocket to store articles I come across that I either want to read at a later time or save to keep referencing back to. 

General Customer Success Overviews 



Customer Journey

Product Driven Customer Success


What I Know

A running, absolutely non-exhaustive list of what I know a lot about, am starting to know more about, and what I know nothing about. Here’s to making sure it’s always growing and in flux.


Things I know a lot about: 

  • Where to find the best Pakistani food in Houston
  • Myers Briggs types
  • My friends’ Myers Briggs types
  • The various side eyes and their meanings of my two female redbone coonhounds
  • Zero waste grocery shopping
  • Early stage startups
  • Norman doors
  • Facilitating meetings
  • How to plan an intercultural, interfaith wedding on a budget
  • Productivity tips and tricks
  • Anne of Green Gables
  • Writing a good resume and cover letter
  • South Asian fiction authors
  • Building team culture and trust
  • Harry Potter
  • My husband’s dance moves and what they mean (mashed potato = he’s excited/scheming)
  • Thrifting and the best spots to go in Houston
  • Writing a really good email
  • Helping you interpret texts from your new flame
  • Losing a parent
  • Workflow automations
  • The different types of curly hair and how to take care of it (not that I actually practice this)
  • The How I Built This podcast
  • Drake songs (it is what it is)
  • How to cook the perfect boiled egg
  • Northern Louisiana vs. Southern Louisiana (hint: they are not the same)
  • Lord of the Rings
  • Making a PowerPoint presentation that is just fine
  • The OJ Simpson trial
  • The cult that is The Transformed Wife
  • The Houston startup scene and its unfiltered pros and cons
  • Daily journaling
  • Peeling and eating crawfish
  • Why Palms is the best neighborhood in Los Angeles


Things I’m starting to know a lot (or just more) about: 

  • Customer surveying and feedback
  • Homemade bread
  • Saying “no”
  • The benefits of remote work
  • Recognizing advice that is not so great
  • Local Houston politics
  • Data-driven decision making
  • The fast fashion industry
  • The importance of regular eyebrow threading
  • Dolly Parton
  • Developer tools
  • Weddings
  • Building habits
  • Why dudes have been in charge of everything and why that’s not okay
  • Personal finance
  • Mexican-American culture
  • Healthy(ish) cooking
  • What being a modern Muslim-American can mean
  • Differences between sparkling water brands


Things I know a bit about: 

  • Data privacy
  • Basketball
  • Baking
  • Homemade cleaning supplies
  • How the stock market works
  • Blockchain
  • Sewing
  • Yoga
  • Magical realism in fiction
  • Climate change
  • The India-Pakistan partition
  • Where to find the best garlic paratha roll in Karachi
  • Design thinking
  • Marketing
  • How to use public transportation in Houston
  • Using a drill and screwdriver effectively
  • Running
  • Excel
  • Gun control in America
  • JavaScript and how the web works
  • Godaddy.com
  • Credit card points
  • Tarot cards
  • Boiling crawfish
  • Properly assembling IKEA furniture


Things I know nothing about: 

  • Most sports
  • Physics
  • World War I
  • Anything car-related (including my own)
  • Playing music
  • The United States political system (beyond I’m just a bill, sittin’ on capitol hill)
  • Crossfit
  • What REALLY happened to Selena Quintanilla
  • America’s incarceration problem
  • Presidents James Monroe through James Buchanan, and then Andrew Johnson to William McKinley. Who were they? What did they do?
  • A lot of global politics
  • How to make haleem
  • Astrology
  • Woodwork
  • What Kim Kardashian is up to (thank god)
  • Bitcoin
  • How bridges and roads are built
  • Human anatomy
  • 80s rock
  • Vegan cheese
  • New England
  • Black holes
  • Russian literature
  • The bottom of the ocean
  • Differences between various definitions of organic
  • WWE
  • How to contour
  • Languages besides English and Urdu
  • How my taxes are actually calculated
  • Machine learning
  • Solar panels
  • Sign language
  • Polenta
  • Pork bacon and most pork products
  • The Crusades
  • How Chris Brown still has a career
  • Nascar
  • Making the perfect French braid
  • Toddlers
  • Robotic process automation
  • Taking a good selfie
  • Brexit
  • Other galaxies