Over the past few months I’ve been self-educating quite a bit on the world of Customer Success. I sift through a LOT of content that is either too clickbaity, poorly written, or not relevant to what I’m trying to accomplish. When I do find great content (i.e. educational and tactical) I file it away to reference at a later date.
I’ve gotten a lot of use out of the articles below and hope you will to. Keep checking back for more!
Pro Tip: I use Pocket to store articles I come across that I either want to read at a later time or save to keep referencing back to.
General Customer Success Overviews
- How Nicereply uses NPS survey to boost free trial conversions
- 9 Practical Tips for an Effective NPS Data Analysis and Reporting
Product Driven Customer Success