My Favorite Customer Success Resources

Over the past few months I’ve been self-educating quite a bit on the world of Customer Success. I sift through a LOT of content that is either too clickbaity, poorly written, or not relevant to what I’m trying to accomplish. When I do find great content (i.e. educational and tactical) I file it away to reference at a later date.

I’ve gotten a lot of use out of the articles below and hope you will to. Keep checking back for more!

Pro Tip: I use Pocket to store articles I come across that I either want to read at a later time or save to keep referencing back to. 

General Customer Success Overviews 

Surveying

Testimonials

Customer Journey

Product Driven Customer Success

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