Over the past few months I’ve been self-educating quite a bit on the world of Customer Success. I sift through a LOT of content that is either too clickbaity, poorly written, or not relevant to what I’m trying to accomplish. When I do find great content (i.e. educational and tactical) I file it away to reference at a later date.
I’ve gotten a lot of use out of the articles below and hope you will to. Keep checking back for more!
Pro Tip: I use Pocket to store articles I come across that I either want to read at a later time or save to keep referencing back to.
General Customer Success Overviews
- How would you describe the Customer Success Manager role in your company?
- Customer Success Cubed – The Simplest Guide you will ever find
- The basics of Customer Success
- In search of the ultimate user experience
- What is a great 30-60-90 day plan for developing a customer success management practice at a start-up? (specifically, Mike Moore’s answer)
Surveying
- How Nicereply uses NPS survey to boost free trial conversions
- 9 Practical Tips for an Effective NPS Data Analysis and Reporting
Testimonials
Customer Journey
Product Driven Customer Success
